Terms & Shipping

At Cardinal Concepts we strive for 100% customer satisfaction. Below you will find our policies regarding payment, shipping, and returns.


  • Only U.S. and Canada orders at this time. UK customers may e-mail for postage quote.
  • All Prices are in U.S. Dollars. All payments must be in U.S. funds.
  • All orders other than purchase orders must be prepaid.
  • Orders paid by check will be shipped only after check clears the bank.
  • Washington residents, please expect a 8.6% tax rate on your order.
  • Tax exempt orders: please fax a copy of your tax exempt certificate.


  • All orders except place mats are typically processed and shipped within 1-3 days. We understand that most orders are time sensitive and try to ship them as soon as possible.
  • Place mats may require a few days processing time due to individualized nature.
  • We ship via USPS. You will be notified the day your order ships and provided with USPS estimate of expected shipping time.


  • If you have any concerns upon receipt of your order, please contact us.